Our 100% Satisfaction Guarantee!
We want all of our customers to be highly satisfied with their purchases!
We strive to offer the highest quality products; however, we understand that it is important for our customers to feel protected on their purchases with our company, and to be able to return resalable product for any reason. See Return Policies below.
Shipping & Payment
Currently, for online website orders, we ship via USPS. We process order payments through Stripe payment processing for Visa, MC, Amex & Discover. We process and ship orders within a standard 1 or 2 business days. All orders are shipped with tracking verification.
- Ingestible products (Quintessences & Herbal Extracts) are not returnable due to ethical issues with resalability.
- All other products are eligible for return within 30 days of receipt of goods. RMA must be requested within 30 days of receipt of goods. See Return Merchandise Authorization (RMA) instructions below.
- Only products purchased through this website (aethyrworld.com) are eligible for returns directly through the company. Products purchased from marketplaces or independent retailers must be returned through those vendors.
- We give full credit for the amount paid for items returned, but we do not cover or reimburse original shipping or the cost of return shipping.
Return Merchandise Authorization (RMA)
If your items qualify for return under the Return Policies above, you may request an RMA Number to return the products.
- Use our contact form in the main navigation to request an RMA Number to include with your return package.
- Specify your Order Number, Order Date, and what items you are returning.
- We will send you an authorization for the specific items along with the address for return shipping.
- You must send the returned merchandise through a courier and a tracking number is required.
- You must ship the items authorized for return within 3 business days of receiving the RMA, and send the tracking number for the courier used to us through our online contact form within the same timeframe.
- Packages are returned at the shipper’s cost, and the minimum levels of service purchased may be no less than the following:
- USPS: First Class Mail
- UPS: Ground
- Fedex: Ground
- Returns may not be sent via Parcel Post!
- Your returns will be processed within 2 business days of our receipt of goods and a refund issued for the items. You will receive a confirmation email for the credit transaction and refund to the credit card used for the original purchase.
Please be aware that after we process a refund, it is up to your bank or credit card company to determine how quickly they post the credit to your account. Once we process a credit, the rest of the process is beyond our control.